Sunday, February 9, 2014

QAD Service and Support Highlights

(Source: www.bsdinsight.com)


Service & Support Management: Manages installation, ongoing support, maintenance and repair of products including coverage by warranty or service contracts, and tracks engineering resources.
Field Service Scheduler: Helps reduce costs and improve customer service by improving service engineers’ productivity and optimizing other resources in the field.
Project Realization Management: Build detailed customer equipment installation plans with resource requirements and budgets, and track detail costs including subcontracting, purchases, overruns and labor. Recognize revenue faster and more accurately. (Available only with Standard Edition.)
Mobile Field Service: PC-based application that allows field engineers to log in remotely to record activities from a customer site driving improved customer service and field productivity.




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