(Source: www.bsdinsight.com)
QAD Service and Support product suite enables exceptional after-sale service and support. The suite covers all aspects of tracking and support for equipment after manufacture, from installation to on-site or warranty repair, and manages engineer/technician schedules, warranty/service contracts and records of installed base configuration.
Designed to ensure customer satisfaction, QAD Service and Support suite resolves service calls, manages service queues and organizes mobile field resources. Combined with extensive project management support, organizations can track materials and labor against warranty and service work, compare actual costs to budget and generate appropriate invoicing.
Companies need to systematically manage all interactions related to the support, maintenance and repair of products; grow revenue and reduce service costs. QAD Enterprise Applications provides tools for warranty and service contracts, spares management and after-sale services.
- Improve technician effectiveness: Assign tasks to the nearest tech with the right skill to resolve an issue, maximizing customer satisfaction and minimizing technician travel
- Control and reduce warranty and service contract costs: Automatically bill for labor and parts on out-of-warranty service calls and know revision levels of installed equipment so technicians can bring the right service parts the first time
- Manage Projects: Create detailed schedules and plans with resource requirements
For more information, please go to
- BSD site: www.bsdinsight.com
- BSD Blog: blog.bsdinsight.com
- BSD Forum: forum.bsdinsight.com
- QAD Vietnam Fanpage www.facebook.com/bsd.erp
- QAD Vietnam Twitter twitter.com/bsdinsight
- QAD Vietnam on Linkedin linkedin.com/company/bsd-insight
- QAD Vietnam on Google+ plus.google.com/+Bsdinsighterp
- QAD Vietnam on Youtube youtube.com/bsderpvietnam
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