Tuesday, February 11, 2014

QAD CONFIGURATOR - VALUE AND BENEFITS

(Source: www.bsdinsight.com)

The primary value you will receive from Configurator is faster, more accurate order processing, with fewer 
errors in order entry, manufacturing and shipment. Configurator provides complete rules-based product 
configuration, streamlining and improving the customer experience, while reducing time, cost and errors. 

Reduces selling, general and administrative costs (SG&A). Comprehensive configuration rules increase efficiency and eliminate errors even for the most complex product configurations.

Reduces average order lead time. Fast, simple configuration helps salespeople to quickly configure orders and get customer sign-off, secure that manufacturing can build the final configuration. 

Increases average revenue per sales order. Customers are automatically prompted to select additional options and accessories as part of the configuration process.

Reduces cost of sales. Order configurations comply with pre-defined engineering rules using standardized 
components and automatically generate product structures and routings for manufacturing without the need for engineer intervention. This reduces rework and costly mistakes.

Reduces inventory. Module forecasting and manufacturing support mass customization without inflating inventory.

Improves delivery lead time. Seamless integration between the sales configuration and the manufacturing product configuration reduces the time from order to shipment. 

Decreases service costs. Complete configuration information is maintained for each product shipped to a customer, making it easier to plan spares and provide after-sales service.

Increases operating income margin. Configuration rules increase efficiency, eliminate non-value add processes and reduce costly errors.

Helps grow revenues. By reducing the need for engineers to assist with the selling process, they can focus on design and innovation, driving growth and market expansion.





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Monday, February 10, 2014

QAD CONFIGURATOR

(Source: www.bsdinsight.com)

QAD Configurator provides complete rules-based product configuration, supporting configuration from quoting and order entry all the way through production planning, shop floor control, serialization, order fulfillment and after-sale service and support. 
The need to be agile in delivering complex products is growing in many markets, and manufacturers have a challenge in addressing customer demand. Customers want mass customization. This customer demand conflicts with the need for companies to keep inventory low. It is nearly impossible to predict demand at the final product level of detail, and doing so may result in a needless buildup of never-used finished goods inventory. 
Configurator helps in this entire process. By allowing companies to forecast and manufacture at the modular level, it can reduce inventory and lead-times. By allowing customers to define the exact product they want, it can improve customer satisfaction, decrease costs and reduce delivery times. It helps to control rework and eliminate errors by simplifying the manufacturer’s product technology and ensuring that requirements are consistent through the entire cycle from quote to delivery. 
Configurator streamlines and improves the customer sales experience for configured items by providing tools to simplify configuring complex products during order entry without the need for technical knowledge of the product or system. Configurator captures engineering knowledge and guides salespeople through the configuration process, saving them time and effort, while ensuring that manufacturing can build the resulting configuration.
Product designs are repeatable, and sales data is available for analysis of common product choices, enabling companies to put scarce resources where they can be the most profitable.
Rules translate possible configurations into actual items, product structures and routings, enabling approved order to pass seamlessly to manufacturing. Configurator maintains complete manufacturing history, including serialization. Shipments optionally update customer service records, tracking the actual delivered configuration for future service activities.
Configurator operates seamlessly with forecasting and planning, allowing companies to forecast and manufacture at the modular level, reducing inventory and lead times. Requirements for options and accessories become visible. 








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QAD Customer Self Service - Credit Card Transactions

(Source: www.bsdinsight.com)
The Credit Card module is included as part of the QAD CSS offering.
  • Enables credit card buying as Sale or as Authorization and delayed Capture process
  • Validates credit cards and authenticate them prior to releasing orders
  • Standard integration to PayPal Payflow Pro authentication services





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QAD Customer Self Service - B2B and B2C

(Source: www.bsdinsight.com)
  • Offers attractive easy-to-use Web catalogs that can be tailored to specific users
  • Provide individual access capabilities for consumers, guest users and business customers
  • Flexibly manage promotions by displaying selected items to selected customers during a specified date/time range
  • Intuitive Web site personalization and customization

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QAD Customer Self Service - Key Features of QAD CSS

(Source: www.bsdinsight.com)

  • Streamlined self-service order management
  • Hierarchical product catalogs
  • Browser-based Business-to-Business (B2B) or Business-to-Consumer (B2C) order entry processes, including Credit Card payment support
  • Comprehensive real-time visibility into offered products, account information, orders, shipments, invoices and credit status. All reports can be viewed in the browser or printed to a local printer
  • Order-processing control based on the customer's credit status, the projected item quantity available to promise (ATP), or other parameters
  • Order templates, order copy and automatic order recovery
  • Automatically generated e-mails based on pre-defined rules
  • Easy-to-use personalization based on individual or group security controls and a powerful rules engine
  • Seamless integration between company portal and QAD Enterprise Applications
  • Multi-language and multi-currency capabilities
  • Well defined multi-tier architecture using HTML, DHTML, and JavaScript in the UI layer and Progress 4GL and Progress WebSpeed in the business logic layers
  • Supports rapid integration and implementation using a cost-effective approach and flexible Web technology
  • Support for complex configured products (with QAD Configurator)



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QAD Customer Self Service - Benefits

(Source: www.bsdinsight.com)
  • Increases revenue opportunities through an expanded sales channel
  • Reduces costs through reduced reliance on call center resources
  • Increases customer satisfaction through more efficient buyer/seller communication channels



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QAD Customer Self Service

(Source: www.bsdinsight.com)

QAD Customer Self Service (CSS) is a complete web storefront and self-service portal that let’s your customers place and track orders in a secure and personalized way over the internet – 7 days a week, 24 hours a day.
QAD CSS will help you transform what is now a cost of doing business into a competitive advantage. Features and functionality within QAD CSS enable optimized end-to-end order fulfillment and improved response throughout the supply chain.
And with the optional QAD Configurator, customers can easily configure products and enter orders directly themselves.



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